Avatar at IMAX

So far I have seen Avatar twice. The first time I went with Amy while Jeremy was out of town. We saw it in 3-D at the regular theater. When I traveled to Sacramento to be with Jeremy we talked about seeing it. We decided to see it at the IMAX in Salt Lake, at Jordan Crossing. This IMAX is assigned seating, and we purchased our tickets online.

One the day of our movie, we went and were going to our seats. There was a man and his son in our seats and he stated that he purchased the tickets online also, but there was a glitch in the system and it left the seats open, and then we purchased them. He sent us to the manager at the doors. She came up and verified the mistake. She asked if we would be willing to sit in the aisle- on hard backed chairs, and she would give us free passes to come again. We didnt have a choice really, so we took the chairs. Right after we got our chairs the movie started, and the manager didnt come back.

The IMAX has 2 levels, and we purchased tickets on the first row of the second level. We ended up sitting on the bottom level pushed back by the doors. There was about 5 feet in front of us, and then the top row of seats. This meant that we couldnt see the bottom third of the screen.

After the movie we took our glasses outside and inquired about the manager who told us she would give us free tickets. Apparently she had gone home already. So we asked the older gentleman taking the glasses. We told him the situation, and he seemed doubtful. We explained that our seats were double booked, and his response was 'we dont do that'. He was extremely rude and short with us. Of course this made Jeremy angry. He then requested that the manager come out.

It was a different woman then the first woman that we had spoken to. We started to tell her about our situation- about the seats being double booked, and her response was 'I have already been apprised of the situation'. She told us that the tickets were reported lost. I had the tickets and asked how they were reported lost if I had them. She gave me this look. I stared in disbelief, and asked if she was accusing us of lying. That the guy who had the seats reported them stolen and then gave them to us. Jeremy also showed her the automated email that is sent after we purchased the tickets. This showed that we actually purchased tickets for the show. She still held fast to the fact that the seat numbers were not on the email. Even though we had the tickets. After about 5 minutes of us saying, NO that was NOT true, she stated that with our credit card she could check. We followed her to the front kiosk, where she pulled up our order.

10 minutes later she was apologizing. We were right, and were not lying. She gave us vouchers to come back to the theater.

I was really upset by this, b/c we had just come out of a great movie, and all I wanted to do was discuss it with Jeremy. Instead we were accused of lying by the manager. This really overshadowed my feelings on the whole experience. I have also contacted Jordan Commons to discuss this matter, and they have not responded.

I will NEVER go back to Jordan Commons, even with my free vouchers.